They should have someone in their team getting it to work with the current version of Cubase on Mac and Windows and create some quick step guides on how to get it set up and working - I can't believe they aren't doing this - very bad customer experience. They need to provide updated support materials for their current range of products for current versions of DAWs that they claim to support.
Very poor customer service too - I sent the same as above to their customer support and they replied with a link to the outdated Cubase version - that I already tried. I'm hoping there is someone out there who managed to find a way to get this working - and perhaps they can provide me with some screen prints of their working setup in the various apps - Cubase, Arturia and MacOs Midi too - to save me more frustrating hours - I've already spent one whole day trying to get it to work - and got close to throwing it out the window in frustration! And all the help I've found on the internet are also outdated. But I bought this to avoid having to use my mouse and keyboard in Cubase too.Īll instructions (and screen prints) that Arturia supply are for older versions of Cubase - so not helpful at all - as Cubase has moved on. It is working fine with the VSTs - I have the Arturia V 8.2 collection - so in that mode all is OK. Right now I think I've completely been missold this midi controller - it just doesn't work with the latest versions of Cubase.
The faders and knobs also do nothing with the mixer in Cubase - and the main knob doesn't move anything either. I'm running Cubase 12 (and 11 Elements) on a Mac (Catalina and Big Sur) - and have tried various settings - but the transport buttons don't work at all and are not illuminated - when I press some of them they trigger a sound (not the desired outcome)! I've just bought a KeyLab 49 mkII - and seeing that it had a Cubase DAW setting and a template of the transport buttons for Cubase too - I thought it would just magically work really well (like most good products today - they just work out the box).
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